Operator of Last Resort “only way to rebuild trust”

Thursday 9th January 2020

Following the statement today (09/01/20) by the Secretary of State for Transport that the franchise operated by Arriva Rail North is no longer financially viable, Transport for the North has called on Government to show full commitment to rail services for passengers as the franchise is re-assessed and re-allocated.

Transport for the North’s Strategic Rail Director David Hoggarth said: “This is an important day for rail users across the North of England. They, and we, have been calling for the restoration of reliable rail services across the network for almost two years now.

“Today’s announcement means that, finally, hard-pressed passengers can get the chance of a fresh start. We welcome the clear timeline for a decision to be made by the end of January. We’ve been clear that putting an Operator of Last Resort in place of Northern would be the only way to rebuild trust and confidence, and secure the right outcome for passengers.

“The North’s leaders have said that a Direct Award to Northern, even on a short-term contract basis, is likely to be seen by rail users as a reward for failure.”

When Rail Minister Chris Heaton-Harris MP met Transport for the North’s members yesterday at the Transport for the North Board meeting, they made clear that establishing whatever replaces the current franchise should be done with the direct involvement of Transport for the North and its members so the interests of passengers in the North can be fully represented.

David added: “A top priority for us is ensuring passengers are put first in this whole process – that includes continuing to deliver on improved services, on infrastructure, and on new trains. We accept there is no silver bullet that will solve all the issues – that’s why it’s important that the Government also deliver a pipeline of significant investments in our railways as a matter of urgency.”